Foglight^® for VMware Horizon View 5.8.3

Developed for Foglight Management Server 5.9.8/ Foglight for Virtualization, Enterprise Edition 8.9.3/ Foglight Evolve 9.3

Release Notes

December 2020

Contents

Welcome to Foglight for VMware Horizon View

New in this release

Resolved issues and enhancements

Known issues

Third party known issues

Upgrade and compatibility

System requirements

Troubleshooting

Product licensing

Getting started with Foglight for VMware Horizon View

About Us

Welcome to Foglight for VMware Horizon View

Foglight^® for VMware Horizon View monitors your virtual desktop environment, providing performance metrics, alarms, and dashboards to help you better manage that environment—from user desktops to related infrastructure.

Note: Foglight for VMware Horizon View requires Foglight for VMware 5.8.3 to be installed and enabled on the same Foglight Management Server.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.8.3 release of Foglight for VMware Horizon View. Review all sections before starting the installation.

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New in this release

This 5.8.3 release of Foglight for VMware Horizon View accompanies the release of Foglight Evolve 9.3 and Foglight for Virtualization, Enterprise Edition 8.9.3. It includes the following new features and improvements:

• Adopted new style for all rules of alarm view in VMware Horizon View . (VIEW-563)
• Changed Agent failure UI Notification to alarm. (VIEW-564)

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Resolved issues and enhancements

 This 5.8.3 release of Foglight for VMware Horizon View accompanies the release of Foglight Evolve 9.3 and Foglight for Virtualization, Enterprise Edition 8.9.3. It does not include any resolved issue.

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Known issues

The following is a list of issues known to exist at the time of this release.

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Third party known issues

There are no known third-party issues specific to this release of Foglight for VMware Horizon View.

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Upgrade and compatibility

The latest version of Foglight for VMware Horizon View is 5.8.3.

Foglight for VMware Horizon View 5.8.3 requires Management Server version 5.9.8, Foglight Evolve 9.3, or Foglight for Virtualization, Enterprise Edition 8.9.3

Note: Foglight for VMware Horizon View requires Foglight for VMware 5.8.3 to be installed and enabled on the same Foglight Management Server.

To upgrade a VMware Horizon View agent:

1. On the Cartridge Inventory dashboard, install the following cartridge files. Do not remove the older version of these cartridges. Install the new versions over the older versions. The sequence of cartridge installation is important because of their dependencies.
   1. vUsage-Feedback-5_8_3.car
   2. DRP-5_8_3.car
   3. Virtual-VMware-5_8_3.car
   4. Virtual-VMware-Admin-5_8_3.car
   5. VMware-View-5_8_3.car
   For cartridge installation instructions, see “Installing Foglight cartridges” in the Foglight Administration and Configuration Help.
2. On the navigation panel, under Dashboards, click VMware View to open VMware View Environment dashboard.
3. Click the Administration tab.
   The Agent Version column in the Agents table shows the agents that are out of date.
4. Click Update Agent once for each Foglight Agent Manager instance on which outdated VMware Horizon View agents are running.
   The selected agents are updating. When the operation completes, the Agent Version column is updated to read Version Up To Date.
5. Click the Details tab, then the Desktops tile.
6. In the Quick View, identify whether there are any Unmanaged or Terminal Server Hosts instances.
   Note: The Summary view for any Unmanaged or Terminal Server Hosts instances would displays no data. This is due to the default properties used by the View Discovery Wizard to create Infrastructure agents, for any Unmanaged or Terminal Server Hosts.
7. If any Unmanaged or Terminal Server Hosts instances exist on the list, update the properties for their corresponding Infrastructure agents.
   Note: If some instances on the list do not have a corresponding Infrastructure agent, you must first create an Infrastructure agent manually, define appropriate agent properties, and create the correct credentials for them. Alternatively, you can add these instances to an existing credential’s resource mapping.
   1. On the navigation panel, click Administration > Agents > Agent Status, to open the Agent Status dashboard.
   2. Select the Infrastructure agent that needs edits, and click Edit > Edit Properties.
   3. Click Modify the private properties for this agent.
   4. In the Properties area, set to True the following options: Collect CPU metrics, Collect disk metrics, Collect memory metrics, and Collect network metrics.
   5. Click Save.
   6. Repeat steps (ii) to (v) for all other Infrastructure agents used for monitoring Unmanaged or Terminal Server Hosts.

The Infrastructure agents now start to collect CPU, disk, memory, and network metrics from the monitored hosts and the VMware View Environment dashboard will display this information correctly.

Foglight for VMware Horizon View supports VMware View 5.x, 6.x, and 7.x.

The following is a list of product versions and platforms compatible with this release.

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System requirements

Before installing Foglight for VMware Horizon View, ensure your system meets the following minimum hardware and software requirements.

Note: Foglight for VMware Horizon View requires Foglight for VMware 5.8.3 to be installed and enabled on the same Foglight Management Server.

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Troubleshooting

This section provides information about problems that you might encounter while monitoring your environment using Foglight for VMware Horizon View, and describes the solutions available to troubleshoot these problems.

VMware View Environment dashboard cannot display data for services running on the Transfer Server VM

Summary

When the Transfer Server VM name and the Computer name are different, the VMware View Environment dashboard cannot display information about the services running on the Transfer Server. This is due to the way the view information is collected via the VMware PowerShell commandlets.

Present workaround

1. Create a VMware Horizon View agent using the VMware View Discovery wizard, without the VMware Performance agent configured. When you get to the All Other Inventories screen of the wizard, use the VM name of the Transfer Server to create an Infrastructure agent for monitoring.
2. Create the VMware Performance agent, using the Agent Setup Wizard.
3. Set the Computer name of the Transfer Server to the corresponding Infrastructure agent.
   Note: You can find the Computer name on the VMware Explorer dashboard for the Transfer Server, by clicking the Summary tab > Virtual Machines tile > Summary and Resource Information view; it is listed as the DNS Name. You can also identify the Computer name on the Control Panel > System and security > System > "View basic information about your computer" screen; it is listed as Full computer name.
   1. In the Agent Status page, select the Infrastructure agent corresponding to the Transfer Server, and click Edit Properties.
   2. Click Modify the private properties for this agent.
   3. In the Properties section, copy the VM name of the Transfer Server from the Host field over into the Host name override field.
   4. In the Host field type the Computer name.
   5. Click Save.
4. In the Credentials > Manage Credentials dashboard, find and edit the Resource Mapping on VMWview lockbox.
5. Find the Transfer Server Resource Mapping and edit the condition to replace the VM name of the Transfer Server with the Computer name. For example, if the Transfer Server name is TransferServerTestname and the Computer name is TransferServer.vfog.local, change:
   Target Host Name matches /^(?i:TransferServerTestname)$/
   with
   Target Host Name matches /^(?i:TransferServer.vfog.local)$/
6. In the Credentials > Manage Credentials dashboard, click Query Credential, to test whether the Computer name of the Transfer Server can use the corresponding credential, which was configured via the VMware View Discovery Wizard.
   1. Change the Credential Usage to OS Monitoring by WMI.
   2. In the Target Host > Name specify the Computer name (for example, TransferServer.vfog.local).
   3. Click Execute.
      The query returns the credentials that allow you to access the specified resources. If the list is empty, return to step 4.
7. Start the Transfer Server Infrastructure agent to collect data. In the Agent Status dashboard, select the Infrastructure agent and click Start Data Collection.
8. Open the VMware View Environment dashboard, click the Details tab > View Infrastructure tile, and select the Transfer Sever from the Quick view. The Transfer Server Summary view now displays data correctly in all its embedded views.

Duplicate connection server and security server instances may be displayed for the View Infrastructure tile

Summary

When creating a VMware Horizon View Agent using the Discovery Wizard, if the associated vCenter agent is not already monitored, the View Infrastructure tile may display duplicated connection server and security server instances in the Quick View.

Present workaround

Important: It is recommended to create the related VMware Performance Agent before creating the VMware Horizon View Agent manually or using the Discovery Wizard.

For guidance on how to delete any stale hosts due to duplicated connection server or security server instances, contact Quest Support.

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Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and Foglight for Infrastructure), others may require an additional license. Foglight for VMware Horizon View is covered by the Foglight Evolve Monitor, Operate, and Flex license and Foglight for Virtualization, Enterprise Edition license.

To activate a trial or a purchased commercial license:

1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
2. Click Install.
3. In the Install License dialog box, click Browse.
4. In the file browser that appears, specify the location of the license file.
5. In the Install License dialog box, click Install License.

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Getting started with Foglight for VMware Horizon View

Contents of the release package

Foglight for VMware Horizon View release package contains the following:

1. Foglight for VMware Horizon View 5.8.3 cartridge files:
   • VMware-View-5_8_3.car
2. Product Documentation, including:
   • Foglight for VMware Horizon View Release Notes (this document, in HTML format)
   • Foglight for VMware Horizon View User and Reference Guide (PDF and online help)

Installation instructions

Foglight for VMware Horizon View 5.8.3 comes pre-installed and enabled on Foglight Evolve 9.3 or Foglight for Virtualization, Enterprise Edition 8.9.3.

To install Foglight for VMware Horizon View on Foglight, you must install and enable the following cartridge files. The sequence of cartridge installation is important because of their dependencies:

1. vUsage-Feedback-5_8_3.car
2. DRP-5_8_3.car
3. Virtual-VMware-5_8_3.car
   Note: After installing the Virtual-VMware-5_8_3.car cartridge, existing vCenter agents (VC agents) must be updated using the Update Agent button in the VMware Environment > Administration tab.
4. Virtual-VMware-Admin-5_8_3.car
5. VMware-View-5_8_3.car

To install cartridge files, use the Administration > Cartridges > Cartridge Inventory dashboard. For full installation instructions, refer to the topic "Installing Foglight cartridges" in the Foglight Administration and Configuration Help.

Additional resources

Additional information is available from the following:

• Online product documentation (https://support.quest.com/technical-documents#F)
• Foglight Community https://www.quest.com/community/products/foglight/

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

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About Us

Quest creates software solutions that make the benefits of new technology real in an increasingly complex IT landscape. From database and systems management, to Active Directory and Office 365 management, and cyber security resilience, Quest helps customers solve their next IT challenge now. Around the globe, more than 130,000 companies and 95% of the Fortune 500 count on Quest to deliver proactive management and monitoring for the next enterprise initiative, find the next solution for complex Microsoft challenges and stay ahead of the next threat. Quest Software. Where next meets now. For more information, visit https://www.quest.com/.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

• Submit and manage a Service Request.
• View Knowledge Base articles.
• Sign up for product notifications.
• Download software and technical documentation.
• View how-to-videos.
• Engage in community discussions.
• Chat with support engineers online.
• View services to assist you with your product.

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Copyright© 2020 Quest Software Inc.

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