Foglight® for Exchange 5.8.2
Developed for Foglight Management Server 5.9.7/ Foglight for Virtualization, Enterprise Edition 8.9.2/ Foglight Evolve 9.2
Release Notes Revision 1
May 2020
Revision 1:
Foglight for Exchange 5.8.2 Release Notes Revision 1 is a re-release of the Foglight for Exchange 5.8.2 Release Notes with the following change:
Welcome to Foglight for Exchange
Resolved issues and enhancements
Getting started with Foglight for Exchange
Foglight® solution simplifies application performance monitoring and reduces the skills and effort required to manage applications, the user experience, and the supporting infrastructure.
Unlike other solutions, Foglight uses a single code base, and has a model-driven design that couples fast deployment and accelerated time-to-value. It offers the modular flexibility required to deliver a range of capabilities and sophistication to meet the needs of any organization—from those still focused on technology-centric monitoring to those that have completed the transition to application-centric or transactional monitoring.
Foglight performs equally well in physical, virtual, and mixed infrastructure environments, providing visibility into issues affecting the application and end-user experience. Intuitive workflows help you quickly move from the symptom to the root cause in the application, database, infrastructure, or network to resolve issues, reducing mean time to resolution. Predefined and drag-and-drop dashboards provide insight that is tailored to each stakeholder. By offering comprehensive visibility into your monitored environment, Foglight helps ensure that cross-functional teams collaborate on and prioritize issues that matter most to the business.
These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.8.2 release of Foglight for Exchange. Review all sections before starting the installation.
This 5.8.2 release of Foglight for Exchange accompanies the release of Foglight Evolve 9.2 and Foglight for Virtualization, Enterprise Edition 8.9.2. This release includes the following new features and improvements:
This 5.8.2 release of Foglight for Exchange accompanies the release of Foglight Evolve 9.2 and Foglight for Virtualization, Enterprise Edition 8.9.2. This release includes the following resolved issues and enhancements:
The following is a list of issues known to exist at the time of this release.
|
Defect ID |
Known Issues |
|
EXC-1527 |
When host provider has been selected as VMware cartridge/Hyper-V cartridge, though the host provider will be changed to IC /Active Directory cartridge later, datastore metrics still display on Exchange Explorer Resource Utilization dashboard. |
|
n/a |
Metrics that do not have generally accepted
thresholds for alarms are configured as trend alarms.
|
|
n/a |
Starting with version 5.7.1, Foglight for Exchange trusts (by default) any certificates for secure LDAP connections in non-FIPS mode, and does not require users to import the SSL certificate any longer. The only case when users need to import the certificate is when they set the vm parameter "quest.ldap.ssl.trustAnyCert" as False to disable any certificate trust. For detailed information on how to import certificate, refer to Managing certificates section in Foglight for Exchange User and Reference Guide. |
|
n/a |
Microsoft has announced
Active Directory LDAP Channel Binding and
LDAP signing requirements (https://support.microsoft.com/en-sg/help/4520412/2020-ldap-channel-binding-and-ldap-signing-requirement-for-windows).
Active Directory and Exchange agents are not supported to connect to
LDPA service with non-SSL or TLS-encrypted connection. Below error
message will be found in the agent log: |
The following is a list of third party issues known to exist at the time of this release.
|
Defect ID |
Known Issues |
|
EXC-37 |
The automatic reboot feature of Windows updates may not allow enough time for the FMS to shut down gracefully. This can result in broken agents when the service is restarted. Workaround: Manually stop the FMS before performing updates. |
|
EXC-31 |
Exchange services may start before the AutoDiscovery/AutoPurge (ADAP) service causing a failure to transfer Exchange performance libraries to the WMI repository. This results in 0x80041010 (class not found) errors in the log when queries run against these libraries. Workaround:
To refresh the WMI
repository, run |
The latest version of Foglight for Exchange is 5.8.2. You can upgrade to version 5.8.2 of Foglight for Exchange from version 5.7.2.2 and later.
Note: When upgrading a stand-alone Foglight for Exchange from a version earlier than 5.7.2.3, the license must be updated. Contact your Quest Account Manager for your new license.
To upgrade the Foglight for Exchange to the latest version:
Important: For a list of issues that you may encounter after upgrading the Foglight for Exchange to version 5.8.2, and ways to troubleshoot these issues, see section Potential issues after upgrading the cartridge to version 5.8.2.
Note: If you are also running Foglight for Active Directory, you must upgrade the Active Directory agents as well. It is strongly recommended that you run the same version and patch level of both cartridges.
The following is a list of product versions and platforms compatible with this release.
|
Product Name |
Product Version |
Platform |
|
Foglight Management Server |
5.9.7 |
All platforms supported by this version of the Foglight Management Server |
|
Foglight Agent Manager |
5.9.7 |
All platforms supported by this version of the Foglight Agent Manager |
|
Foglight Evolve |
9.2 |
All platforms supported by these versions of the Foglight Evolve |
|
Foglight for Virtualization, Enterprise Edition |
8.9.2 |
All platforms supported by this version of the Foglight for Virtualization, Enterprise Edition |
Before installing Foglight for Exchange, ensure your system meets the following minimum hardware and software requirements:
| Platform | Any supported Foglight, Foglight Evolve, or Foglight for Virtualization, Enterprise Edition platform. For complete information, see the System Requirements and Platform Support Guide. |
| Memory | As specified in Foglight, Foglight Evolve, or Foglight for Virtualization, Enterprise Edition documentation. |
| Hard Disk Space | As specified in Foglight, Foglight Evolve, or Foglight for Virtualization, Enterprise Edition documentation. |
| Operating System | As specified in Foglight, Foglight Evolve, or Foglight for Virtualization, Enterprise Edition documentation. |
| Monitored Servers | Domain Controllers specified in Foglight for Exchange agent properties must be Windows Server® 2008 or later. Small Business Systems (SBS) versions have not been tested. Foglight for Exchange version 5.7.2.5 and subsequent releases support Microsoft® Exchange Server 2010, 2013, and 2016, including all service packs, unless otherwise noted. Minimum Domain and Forest levels should be Windows Server 2008. |
The following prerequisite conditions must be in place in order to successfully initialize an Exchange agent. Failure to meet these prerequisites may result in missing metrics in Foglight for Exchange dashboards.
Important: All prerequisite steps must be completed on the Exchange server as well as the Active Directory® server because the Exchange agent collects information from the Active Directory server and requires access permissions.
Note: The Remote Access Diagnostics utility, provided with this cartridge, checks the connectivity between the Foglight Agent Manager (FglAM) and Active Directory and Exchange servers that are being monitored. It also tests for the prerequisite conditions that must be met in order to initialize an Exchange agent. This utility requires .NET® 2.0 libraries to run. For more information on running the Remote Access Diagnostics utility, see the Remote Access Diagnostics User Guide.
Exchange account privileges:
Note: Make sure to give minimum required privilege to your agent; otherwise this agent cannot start data collection.
Domain Controller account privileges: a domain user account with the following privileges (LDAP):
To grant permissions on the registry keys:
Exchange servers that have to be accessed by clients not supporting GSS authentication must have SmbServerNameHardeningLevel set to 0 (the default). For more information, see http://support.microsoft.com/kb/2345886.
Rule #1: need local ports 135, 139, 389 (or 636) and 445 opened.
Rule #2: need "Dynamic RPC" local ports opened.
For more information, see the following article: https://support.quest.com/kb/SOL85903.
For details about this topic, refer to the "Configuring Windows Remote Management (WinRM)" section in the Foglight Agent Manager Guide.
The Kerberos configuration file specifies the KDC from which tickets are obtained. Operating systems sometimes have their own Kerberos configuration files. If present, the Agent Manager uses them by default. They can be found in the following locations:
If none of these files are found, the Agent Manager attempts to create its own kerberos configuration file, based on the detected settings. The detection can only be done on Windows, so on Unix, the file is not generated. On Unix platforms, you need to create your own Kerberos configuration files to establish WinRM connections using Negotiate authentication.
The krb5.ini or krb5.conf file should contain the realm info and hostname of the KDC for this realm. For example:
[libdefaults]
default_realm = <REALM_NAME_IN_CAPS>
[realms]
<REALM_NAME_IN_CAPS> = {
kdc = <fully_qualified_kdc_name>
}
[domain_realm]
.<domain_in_lower_case> = <REALM_NAME_IN_CAPS>
Server objects do not appear until at least one piece of data has been collected and recorded. If communication fails completely, you will not see objects.
Configuration steps:
Enable Remote Shell for the user account used to monitor the Exchange environment. For more information, see Manage Exchange Management Shell access.
If your Exchange environment is running on Windows Server 2012 or below, make sure to download and install KB2842230 from Microsoft Updated Catalog to avoid the "Out of memory" error. For more information, see "Out of memory" error on a computer that has a customized MaxMemoryPerShellMB quota set and has WMF 3.0 installed.
Execute the Set-ExecutionPolicy RemoteSigned command for all of your Exchange environments.
The new-TestCasConnectivityUser.ps1 PowerShell script must be run on each Exchange Server to configure a test account for the OWA connectivity user tests. This aids in the collection of OWA metrics. The script is located in the Scripts folder of your Exchange install directory. For example, if Exchange is installed in C:\Program Files\Microsoft\Exchange, then the script is located in C:\Program Files\Microsoft\Exchange\Scripts.
This section provides information about problems that you might encounter while monitoring your environment with Foglight for Exchange, and describes the solutions available to troubleshoot these problems.
The following domain controller specific metrics are not available in Foglight for Exchange unless an Active Directory agent is monitoring the domain controller:
Symptom: Some domain controller specific metrics do not display in the Foglight for Exchange views.
Resolution: Install Foglight for Active Directory.
Foglight for Exchange now detects when an Exchange server is added or removed. Alarms are generated for the following cases:
Symptom: Alarms are not being generated when an Exchange server is added or removed.
Resolution:
There are two rules used for the Exchange Server Discovery feature. Disabling either one of these rules will disable alerting on server discovery. Ensure that the following rules are not disabled:
The EXC Server Discovery Search rule fires every 24 hours and an LDAP query is made once for every domain that has an active, collecting agent. Therefore, depending on when the server was added or removed, there may be a delay in seeing the alarm. Also, if the agent is deactivated or not collecting data, the new or removed server will not be detected until the next server discovery search interval after the agent is re-activated and collecting data.
The RPCs Failed (Server Too Busy) performance metric is a client-reported value. In order to send this type of data to the server in Outlook 2003 or later, the Exchange server’s registry must contain the ClientMonitoringReportLevel registry key with a value of either one or two.
Symptom: RPCs Failed (Server Too Busy) performance metric is not being collected.
Resolution:
Ensure that the server’s registry contains the ClientMonitoringReportLevel registry key with a value of either one or two.
To modify the client-side monitoring levels for Outlook 2003 or later clients:
Tip: It is recommended that you create a backup copy of the Registry that you can revert to prior to making any changes.
The Microsoft Exchange Monitoring service is not monitored and alarms will not be raised for this service by default. However, if you use this service in your Exchange organization, you can enable monitoring.
Symptom: Microsoft Exchange Monitoring service is not being monitored.
Resolution: Enable monitoring of this service:
The following procedure is a best practice that is recommended for optimal performance.
Do NOT allow Microsoft® automatic update feature to force an update of the server hosting the Foglight Management Server. This automatic update feature does not allow enough time for the Foglight Management Server to shutdown gracefully, which may leave your agents in a broken state.
Symptom: Cartridge agents will appear to be deactivated on the Agent Status dashboard.
Resolution: Using the Agent Status dashboard, select the deactivated agent and select the Activate button. If you cannot activate the selected agent, delete and reinstall the agent.
Symptoms:
When upgrading to version 5.8.2, you encounter an error message similar to the following message (actual values may vary):
Error deploying package … Cause: The addition of 2097152kb to the
negotiated JVM Max heap size would adjust to 2359296kb, which would exceed the
total available physical memory of 1780736kb. Rejecting memory request.
Resolution:
This message indicates that the Agent Manager does not have sufficient heap memory to allocate to the requesting Foglight for Exchange agent package. It is not possible to directly increase the amount of heap memory available to the Agent Manager, as it uses as much memory as the monitoring host can provide to it before issuing this message. The amount of memory available to be allocated to the Agent Manager must be increased, for example by adding more physical memory to the host. If the monitoring host is a virtual machine, more memory may be allocated to the VM.
If this is not possible, consider moving some agents, or the Agent Manager and all agents, to another monitoring host which has more memory capacity.
Symptoms:
2013-12-19 13:39:12.669 ECHO
<ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO
[Thread-20] com.quest.agent.service.auth.impl.CredentialManagerImpl - Begin
to query credential for host: EX7.domain7.local
2013-12-19 13:39:26.707
ECHO
<ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> INFO
[Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Validate credentials for
host: EX7.domain7.local
2013-12-19 13:39:26.708 ECHO
<ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR
[Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Could not establish a
connection to host : EX7.domain7.local.
2013-12-19 13:39:26.708 ECHO
<ExchangeMonitoring/5.6.6/ExchangeAgent/EXC0-EX7.domain7.local-agent> ERROR
[Thread-20] com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish
a connection to host : EX7.domain7.local
at
com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:815)
at
com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:791)
at
com.quest.agent.exc.ExchangeAgentImpl.access$000(ExchangeAgentImpl.java:84)
at
com.quest.agent.exc.ExchangeAgentImpl$1.run(ExchangeAgentImpl.java:839)
at java.lang.Thread.run(Thread.java:662)
"A Credential with purpose xxxx has
been encrypted with a lockbox that has not been granted to this Agent
Manager".Resolution 1:
Resolution 2: Update the Agent Manager to version 5.6.12 (or later).
Symptom:
The following error message may be found in the Foglight Management Server console.
Failed to retain value of property instances when editing
EXCADAccessDomainController object "null (EXCADAccessDomainController)"
(39bb11e5-e952-4d63-8629-c4efc19a546d).
Failed to retain value of property
instances when editing EXCADAccessCache object "null (EXCADAccessCache)"
(16d56083-19b0-4370-af54-9b775a7f644e).
Failed to retain value of property
instances when editing EXCADAccessProcessobject "null (EXCADAccessProcess)"
(36b2c281-13b6-48ee-9dc0-7660e326fd50).
Failed to retain value of property
instances when editing EXCDatabase object "null (EXCADAccessProcess)"
(36b2c281-13b6-48ee-9dc0-7660e326fd50).
Resolution:
server["TopologyService"].deleteObjects(new
java.util.HashSet(#!EXCADAccessDomainController#.topologyObjects))
server["TopologyService"].deleteObjects(new
java.util.HashSet(#!EXCADAccessCache#.topologyObjects))
server["TopologyService"].deleteObjects(new
java.util.HashSet(#!EXCADAccessProcess #.topologyObjects))
server["TopologyService"].deleteObjects(new
java.util.HashSet(#!EXCDatabase#.topologyObjects))
Symptoms:
2014-01-26 10:51:47.329 ECHO
<ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10]
com.quest.agent.service.winRm.WinRMEndPoint - Fail to establish the WinRM
connection: com.quest.glue.api.services.RemoteConnectionException: a
connection could not be established.
2014-01-26 10:51:47.329 ECHO
<ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> INFO [Quartz[0]-10]
com.quest.agent.service.auth.impl.WinRmValidator - winRm connectivity test
result: Failed.
2014-01-26 10:51:47.330 ECHO
<ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> ERROR [Quartz[0]-10]
com.quest.agent.exc.ExchangeAgentImpl - Could not establish a connection to
host : zhuvmfog2901. 2014-01-26 10:51:47.332 ECHO
<ExchangeMonitoring/5.6.7/ExchangeAgent/2901-agent> EERROR [Quartz[0]-10]
com.quest.agent.exc.ExchangeAgentImpl - Data collection failure.
com.quest.glue.api.services.NoCredentialsException: Could not establish a
connection to host : XXXXXX
at
com.quest.agent.exc.ExchangeAgentImpl.buidConfig(ExchangeAgentImpl.java:718)
at
com.quest.agent.exc.ExchangeAgentImpl.buildConfigOnCredential(ExchangeAgentImpl.java:701)
at
com.quest.agent.exc.ExchangeAgentImpl.init(ExchangeAgentImpl.java:866)
at
com.quest.agent.exc.ExchangeAgentImpl.isReady(ExchangeAgentImpl.java:741)
at
com.quest.agent.exc.ExchangeAgentImpl.informationStoreDetailCollection(ExchangeAgentImpl.java:594)
at
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at
java.lang.reflect.Method.invoke(Method.java:597)
at
com.quest.glue.core.services.EquivalenceInvocationHandler.invoke(EquivalenceInvocationHandler.java:70)
at
com.quest.glue.core.agent.AgentInteractionHandler.invoke(AgentInteractionHandler.java:186)
at
com.sun.proxy.$Proxy51.informationStoreDetailCollection(Unknown Source)
at
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at
java.lang.reflect.Method.invoke(Method.java:597)
at
com.quest.glue.core.agent.scheduler.CollectorCallback.invokeCollector(CollectorCallback.java:162)
at
com.quest.glue.core.agent.scheduler.CollectorCallback.execute(CollectorCallback.java:130)
at
com.quest.glue.core.scheduler.quartz.QuartzScheduler$ScheduledTaskSequentialJob.execute(QuartzScheduler.java:716)
at
org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at
java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at java.lang.Thread.run(Thread.java:662)
Resolution:
Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and the Cartridge for Infrastructure), others may require an additional license. Foglight for Exchange is covered by the Foglight Evolve Monitor, Operate, and Flex license.
To activate a trial or a purchased commercial license:
The Foglight for Exchange release package contains the following:
Foglight for Exchange can be installed as a stand-alone cartridge on a Foglight platform. In this configuration, all Exchange metrics are collected as well as basic host metrics from both physical and virtual Exchange Servers. Before installing the cartridge, ensure that your Foglight Management Server is properly installed and configured. For information on how to install and configure the Foglight Management Server, refer to the Foglight Installation and Setup Guide set.
Foglight for Exchange can also be installed on a Foglight Evolve or a Foglight for Virtualization, Enterprise Edition platform. In this configuration, it is used to gain in-depth insight into the health of the virtual machine, the virtual host, and the virtual environment as a whole. Before installing the cartridge, ensure that Foglight Evolve or Foglight for Virtualization, Enterprise Edition properly installed and configured. For information on how to install and configure Foglight Evolve or Foglight for Virtualization, Enterprise Edition, refer to the Foglight Installation and Setup Guide set.
You can use one Foglight Agent Manager (FglAM) with the following settings to support 25 to 30 agent instances: 6 GB memory and 2 CPU.
It is recommended that you perform the following steps before you begin the installation procedure:
Foglight for Exchange is distributed as a .car file: ExchangeMonitoring-5_8_2.car.
To install Foglight for Exchange:
Use the Administration > Cartridges > Cartridge Inventory dashboard to install the ExchangeMonitoring-5_8_2.car cartridge.
For full installation instructions, refer to the topic "Installing Foglight cartridges" in the Foglight Administration and Configuration Help.
In order for Exchange data to appear on the Foglight browser interface, once the cartridge has been successfully installed, you need to deploy the agent package, configure the agent properties, create and activate agents, and start the data collection. For detailed information about these procedures, refer to Foglight for Exchange User and Reference Guide.
Additional information is available from the following:
This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.
This release is Unicode-enabled and supports any Unicode character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan. It supports bidirectional writing (Arabic and Hebrew). The release supports Complex Script (Central Asia – India, Thailand).
We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.
Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.
For sales or other inquiries, visit http://quest.com/company/contact-us.aspx or call +1-949-754-8000.
Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
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