Foglight® for Office 365 5.8.2
Developed for Foglight Management Server 5.9.7/ Foglight for Virtualization, Enterprise Edition 8.9.2/ Foglight Evolve 9.2
Release Notes
March 2020
Welcome to Foglight for Office 365
Resolved issues and enhancements
Getting started with Foglight for Office 365
Foglight® solution simplifies application performance monitoring and reduces the skills and effort required to manage applications, the user experience, and the supporting infrastructure.
Unlike other solutions, Foglight uses a single code base, and has a model-driven design that couples fast deployment and accelerated time-to-value. It offers the modular flexibility required to deliver a range of capabilities and sophistication to meet the needs of any organization—from those still focused on technology-centric monitoring to those that have completed the transition to application-centric or transactional monitoring.
Foglight performs equally well in physical, virtual, and mixed infrastructure environments, providing visibility into issues affecting the application and end-user experience. Intuitive workflows help you quickly move from the symptom to the root cause in the application, database, infrastructure, or network to resolve issues, reducing mean time to resolution. Predefined and drag-and-drop dashboards provide insight that is tailored to each stakeholder. By offering comprehensive visibility into your monitored environment, Foglight helps ensure that cross-functional teams collaborate on and prioritize issues that matter most to the business.
These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.8.2 release of Foglight for Office 365. Review all sections before starting the installation.
This 5.8.2 release of Foglight for Office 365 accompanies the release of Foglight Evolve 9.2 and Foglight for Virtualization, Enterprise Edition 8.9.2. This release includes the following new features and improvements:
This 5.8.2 release of Foglight for Office 365 accompanies the release of Foglight Evolve 9.2 and Foglight for Virtualization, Enterprise Edition 8.9.2. This release does not include any resolved issues and enhancements.
The following is a list of issues known to exist at the time of this release.
|
Defect ID |
Known Issues |
|
n/a |
Microsoft has announced
Active Directory LDAP Channel Binding and
LDAP signing requirements (https://support.microsoft.com/en-sg/help/4520412/2020-ldap-channel-binding-and-ldap-signing-requirement-for-windows).
Below error
message will be found in the ADFS agent log, but agent can collect data
normally: |
The latest version of Foglight for Office 365 is 5.8.2. You can upgrade to version 5.8.2 of Foglight for Office 365 from Foglight for Exchange 5.7.2.2 or Foglight for Office 365 5.7.2.3 and later.
Note: When upgrading a stand-alone Foglight for Office 365 from a version earlier than 5.8.2, the license must be updated. Contact your Quest Account Manager for your new license.
To upgrade the Foglight for Office 365 to the latest version:
The following is a list of product versions and platforms compatible with this release.
|
Product Name |
Product Version |
Platform |
|
Foglight Management Server |
5.9.7 |
All platforms supported by this version of the Foglight Management Server |
|
Foglight Agent Manager |
5.9.7 |
All platforms supported by this version of the Foglight Agent Manager |
|
Foglight Evolve |
9.2 |
All platforms supported by these versions of the Foglight Evolve |
|
Foglight for Virtualization, Enterprise Edition |
8.9.2 |
All platforms supported by this version of the Foglight for Virtualization, Enterprise Edition |
Before installing Foglight for Office365, ensure your system meets the following minimum hardware and software requirements:
| Platform | Any supported Foglight, Foglight Evolve, or Foglight for Virtualization, Enterprise Edition platform. For complete information, see the System Requirements and Platform Support Guide. |
| Memory | As specified in Foglight, Foglight Evolve, or Foglight for Virtualization, Enterprise Edition documentation. |
| Hard Disk Space | As specified in Foglight, Foglight Evolve, or Foglight for Virtualization, Enterprise Edition documentation. |
| Operating System | As specified in Foglight, Foglight Evolve, or Foglight for Virtualization, Enterprise Edition documentation. |
| Monitored Servers |
Foglight for Office 365 support Microsoft Active Directory Federation Service 2.0, 2.1, 3.0, 4.0, and 5.0. Active Directory Federation Service 2.0 and 5.0 can only be monitored via WinRm at this release, while other ADFS version can be monitored via both Dcom and WinRm. For ADFS agents: If the monitored host is a physical machine, it requires a host agent for host information collection. If the monitored host is a virtual machine, it requires a VMware/Hyper-V agent to collect host information collection. |
The following prerequisite conditions must be in place in order to successfully initialize an Office 365 agent. Failure to meet these prerequisites may result in missing metrics in Foglight for Office 365 dashboards.
Important: All prerequisite steps must be completed on the ADFS server as well as the Active Directory® server because the Office365 agent collects information from the Active Directory server and requires access permissions.
Note: The Remote Access Diagnostics utility, provided with this cartridge, checks the connectivity between the Foglight Agent Manager (FglAM) and Active Directory and ADFS servers that are being monitored. It also tests for the prerequisite conditions that must be met in order to initialize an Office 365 agent. This utility requires .NET® 2.0 libraries to run. For more information on running the Remote Access Diagnostics utility, see the Remote Access Diagnostics User Guide.
Office 365 account privileges:
Note: Make sure to give minimum required privilege to your agent; otherwise this agent cannot start data collection.
ADFS account privileges:
Office 365® account privileges:
Note: The monitoring user for Office 365 can be a unlicensed user.
To grant permissions on the registry keys:
ADFS servers that have to be accessed by clients not supporting GSS authentication must have SmbServerNameHardeningLevel set to 0 (the default). For more information, see http://support.microsoft.com/kb/2345886.
Rule #1: need local ports 135, 139, 389 (or 636) and 445 opened.
Rule #2: need "Dynamic RPC" local ports opened.
For more information, see the following article: https://support.quest.com/kb/SOL85903.
For details about this topic, refer to the "Configuring Windows Remote Management (WinRM)" section in the Foglight Agent Manager Guide.
The Kerberos configuration file specifies the KDC from which tickets are obtained. Operating systems sometimes have their own Kerberos configuration files. If present, the Agent Manager uses them by default. They can be found in the following locations:
If none of these files are found, the Agent Manager attempts to create its own kerberos configuration file, based on the detected settings. The detection can only be done on Windows, so on Unix, the file is not generated. On Unix platforms, you need to create your own Kerberos configuration files to establish WinRM connections using Negotiate authentication.
The krb5.ini or krb5.conf file should contain the realm info and hostname of the KDC for this realm. For example:
[libdefaults]
default_realm = <REALM_NAME_IN_CAPS>
[realms]
<REALM_NAME_IN_CAPS> = {
kdc = <fully_qualified_kdc_name>
}
[domain_realm]
.<domain_in_lower_case> = <REALM_NAME_IN_CAPS>
Server objects do not appear until at least one piece of data has been collected and recorded. If communication fails completely, you will not see objects.
Configuration steps:
ADFS agents delegate Windows agents, VMware agents, or Hyper-V agents to collect host data. ADFS agents collect host details to decide whether it is a VMware Virtual machine or a Hyper-V Virtual machine. By default, the host type is a physical machine.
For VMware virtual machine, agents delegate VMware agents to collect host data.
For Hyper-V virtual machine, agents delegate Hyper-V agents to collect host data.
For physical machine, agents delegate IC agents to collect host data.
Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and the Cartridge for Infrastructure), others may require an additional license. Foglight for Office 365 is covered by the Foglight Evolve Monitor, Operate, and Flex license.
To activate a trial or a purchased commercial license:
The Foglight for Office 365 release package contains the following:
Foglight for Office 365 can be installed as a stand-alone cartridge on a Foglight platform. In this configuration, all Office 365 metrics are collected as well as basic host metrics from both physical and virtual Office 365 Servers. Before installing the cartridge, ensure that your Foglight Management Server is properly installed and configured. For information on how to install and configure the Foglight Management Server, refer to the Foglight Installation and Setup Guide set.
Foglight for Office 365 can also be installed on a Foglight Evolve or a Foglight for Virtualization, Enterprise Edition platform. In this configuration, it is used to gain in-depth insight into the health of the virtual machine, the virtual host, and the virtual environment as a whole. Before installing the cartridge, ensure that Foglight Evolve or Foglight for Virtualization, Enterprise Edition is properly installed and configured. For information on how to install and configure Foglight Evolve or Foglight for Virtualization, Enterprise Edition, refer to the Foglight Installation and Setup Guide set.
You can use one Foglight Agent Manager (FglAM) with the following settings to support 25 to 30 agent instances: 6 GB memory and 2 CPU.
It is recommended that you perform the following steps before you begin the installation procedure:
Foglight for Office 365 is distributed as a .car file: Office365Monitoring-5_8_2.car.
To install Foglight for Office 365:
Use the Administration > Cartridges >
Cartridge Inventory dashboard to install the Office365Monitoring-5_8_2.car
cartridge.
For full installation
instructions, refer to the topic "Installing Foglight cartridges" in the
Foglight Administration and Configuration Help.
In order for Office 365 data to appear on the Foglight browser interface, once the cartridge has been successfully installed, you need to deploy the agent package, configure the agent properties, create and activate agents, and start the data collection. For detailed information about these procedures, refer to Foglight for Office 365 User Guide.
Additional information is available from the following:
This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.
This release is Unicode-enabled and supports any Unicode character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan. It supports bidirectional writing (Arabic and Hebrew). The release supports Complex Script (Central Asia – India, Thailand).
We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.
Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.
For sales or other inquiries, visit http://quest.com/company/contact-us.aspx or call +1-949-754-8000.
Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
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