Foglight^® for Sybase 5.9.3.10

Developed and tested for Foglight Management Server 5.7.5.x or higher

Release Notes

September 2018

Contents

Welcome to Foglight for Sybase

New in this release

Resolved issues and enhancements

Known issues

System requirements

Product licensing

Getting started with Foglight for Sybase

About Us

Welcome to Foglight for Sybase

The Cartridge for Sybase enables Foglight to monitor Sybase database systems. The cartridge monitors database resource utilization for capacity planning, problem determination, and trend analysis, in both real-time and historical time.

These Release Notes cover the resolved issues,  known issues, workarounds, and other important information about the 5.9.3.10 release of Foglight for Sybase. Review all sections before starting the installation.

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New in this release

This release contains the following new features or enhancements.

Java-based cartridge

This release features a new, Java-based architecture for the Cartridge for Sybase. This change provides deployment enhancements for Remote Monitoring including the support for all the Operating Systems, which are supported by the Foglight Agent Manager.

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Resolved issues and enhancements

The following is a list of issues addressed and enhancements implemented in this release.

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Known issues

The following is a list of issues known to exist at the time of this release.

Sybase_RS Agent

Sybase_MDA Agent

c:\>cd Program files\Quest Software\Foglight
c:\> Program files\Quest Software\Foglight> cd config\Sybase\scripts...> isql -Usa -P<Password> -S<SERVERNAME>
-i .\rapsinstall2.sql -o rapsinstall2_out.txt

...> isql -Usa -P<Password> -S<SERVERNAME> -i .\rapsinstall2_ase15.sql -o rapsinstall2_ase15_out.txt

Sybase Dashboards

Upgrade

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System requirements

Before installing Foglight for Sybase, ensure your system meets the following minimum hardware and software requirements:

• System requirements
• Hardware requirements
• Software requirements
• Supported platforms

System requirements

The Foglight Cartridge for Sybase must be installed onto an already running Foglight Management Server, and requires that the Foglight Agent Manager be installed on all the hosts that you want to monitor.

To learn about the system requirements for these components, refer to the Foglight Release Notes and Foglight System Requirements and Platform Support Guide.

Hardware requirements

For the hardware requirements of Foglight Cartridge for Sybase, refer to the Supported Platforms table.

For the Foglight Management Server hardware requirements, refer to the Foglight System Requirements and Platform Support Guide.

Software requirements

For the Foglight Cartridge for Sybase 5.9.3.10 to operate properly, the Foglight Management Server must be running 5.7.5. The Foglight Agent Manager (FglAM) must be version 5.7.0.

Recommended Sybase Configuration

The values below are minimum requirements for the given parameters:

Supported platforms

Version 5.9.3.10 allows remote monitoring, hence Supported Platforms are the same as the FglAM supported platform list. Refer to the Foglight System Requirements and Platform Support Guide for the supported platforms.

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Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and the Foglight for Infrastructure), others may require an additional license.

Foglight for Sybase is covered by the base Foglight license that allows cartridges to be installed.

To activate a trial or a purchased commercial license:

1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
2. Click Install.
3. In the Install License dialog box, click Browse.
4. In the file browser that appears, specify the location of the license file.
5. In the Install License dialog box, click Install License.

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Getting started with Foglight for Sybase

The Foglight Cartridge for Sybase release package contains the following:

1. Foglight Cartridge for Sybase 5.9.3.10
   • DB_Sybase-5_9_3_10.car
2. Product Documentation, including:
   • Foglight for Sybase 5.9.3.10 User and Reference Guide (PDF and online help)
   • Foglight for Sybase 5.9.3.10 Release Notes (this document)

Installation Instructions

Upgrade

Sybase cartridges former to 5.7.5.40 cannot be upgraded to the current Sybase cartridge version (5.9.10.3).

Workaround: You may install the new Sybase cartridge on the same FMS instance as the old cartridge. The new Sybase cartridge must use a different FglAM than the legacy cartridge, as well as new Sybase user account.

History data

To maintain cartridge history, do not remove the legacy cartridge: From the same reasons as mentioned above, the history in the legacy cartridge is not accessible from the new cartridge. Also, as mentioned in the Workaround above, both legacy and new Sybase cartridges can be installed side by side. Hence legacy History will be available via the legacy cartridge.

Monitoring the Syabase instance

Same Sybase instance can be monitored by both Legacy Sybase agent and new Sybase agent (5.9.10.3), if unique FglAM and unique Sybase user account is used for each account.

ASP enhancements

• Changes in agent startup parameter (ASP) values no longer require the agent to be deactivated and reactivated for the change to take effect.
• Changes in agent startup parameter (ASP) values such that frequency and max rows are defined on a per-collection basis. Edit the Collection Details list to define the frequency and max rows of each collection.

Sybase open client

Sybase cartridge 5.9.10.3 does not require Sybase Open Client to be installed.

Installation

After installing the cartridge, update the Sybase account for Foglight by manually downloading and running the scripts "DB_Sybase_FirstRun_Scripts" located under Foglight > Dashboards > Administration > Agents > Cartridges > Components for Download .

1. Run script rapsAdmin.sql as "sa" user. This script creates only two helper stored procedures: sp_fgl_addgrant and sp_fgl_adduser.

   isql -Usa -Ppassword -SserverName -i rapsAdmin.sql -o rapsAdmin.out

2. Send the setup_mon_tables.sql file to your Sybase DBA for review and configuration of relevant Sybase MDA parameters.
3. Run these scripts to complete the upgrade and to display the correct information on the new dashboards. For script execution instructions, see "Configuring Sybase Login Privileges" in the Foglight for Sybase User and Reference Guide.  Failure to upgrade the user account results in broken agent instances.
4. Once you have installed the cartridge, deploy the agent package. For complete information, see "Deploying agent packages to monitored hosts" in the Foglight Administration and Configuration Help. After upgrading the cartridge and starting the agent, the Agent log will display the database version, cartridge version, EBF leve, etc.

2017-08-13 17:15:31.336 INFO    [FglAM:IncomingMessage[5]-111] com.quest.glue.core.agent.AgentInstance - Created agent
2017-08-13 17:15:31.336 VERBOSE [FglAM:IncomingMessage[5]-111] com.quest.glue.core.agent.AgentInstance - Starting data collection
2017-08-13 17:15:31.336 INFO    [FglAM:IncomingMessage[5]-111] com.quest.qsi.fason.core.agent.AbstractAgent - Sybase 16 new2 entering startDataCollection()
2017-08-13 17:15:31.337 INFO    [FglAM:IncomingMessage[5]-111] com.quest.foglight.sybase.common.connection.SybaseConnectionPool - Successfully loaded Sybase driver com.sybase.jdbc4.jdbc.SybDriver
2017-08-13 17:15:31.338 INFO    [FglAM:IncomingMessage[5]-111] com.quest.glue.core.agent.AgentInstance - Started data collection
2017-08-13 17:15:31.391 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.common.agent.SybaseCollectionsSharedData - DB connect availability was changed from null to true
2017-08-13 17:15:31.427 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseVersionInfoProcessor - Set DB version to 16.0
2017-08-13 17:15:31.427 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseVersionInfoProcessor - Set EBF to 22385
2017-08-13 17:15:31.428 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseVersionInfoProcessor - Set cluster to false
2017-08-13 17:15:31.428 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseVersionInfoProcessor - Full version - Adaptive Server Enterprise/16.0/EBF 22385 SMP/P/X64/Windows Server/asecepheus/3530/64-bit/FBO/Sun Feb 16 06:52:50 2014
2017-08-13 17:15:31.441 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.GetVersionProcessor - DB Version 16000000
2017-08-13 17:15:31.460 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseQuestDBInfoProcessor - Use quest DB true
2017-08-13 17:15:31.516 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.StoreProceduresVersionInfoProcessor - The agent stored procedures detected in the monitored DB belong to version= 5.7.5.92.
2017-08-13 17:15:31.545 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.InitServerIsLocalProcessor - Set local server to false

• When you start using a new Sybase user or when the Sybase cartridge is upgraded with a new version, there is the automatic reinstall of the stored procedures. If there is a problem to install the stored procedures the relevant script block with the error is written to the Agent log – send the log file to support. An example of an error in the log:

2017-08-02 13:45:45.871 ERROR [FRT21_1503_42-lowPriorityPool-3-[SybaseServerStatus][2017/08/02 13:45:43]] com.quest.foglight.sybase.mda.collection.processor.startup.InstallSpProcessor - Error while running SP script
if exists (select 1
from sysobjects
where sysstat & 7 = 4 and uid = user_id()
and name = 'sp_fgl_version')
begin

• For RS cartridge you need to configure in the ASP the path to the sql.ini file with all the servers participating in the RS Agent. You can use the sql.ini file which exists in the Replication Server as an example.
• When you create a new agent it is recommended to clone all the default lists to new lists which will be used only for this agent – in the same way you did with the legacy cartridge.

Post Installation Instructions for 5.9.10.3

After installing the Cartridge for Sybase, perform the configuration steps below:

To create a new Sybase user:

1. Run the following scripts as sa user (use your username and password. Note: The new user has to have only one role: mon_role. Grant mon_role to 'username'

exec sp_addlogin 'username' , 'password' , sybsystemprocs
exec sp_fgl_adduser 'username' , 'foglightGroup'

Viewing the Cartridge for Sybase:

• On the navigation panel, under Dashboards, click Administration > Cartridges > Cartridge Inventory. For details specific to the installation of the cartridge agents, see the following sections.

Sybase Adaptive Server Prerequisites: Sybase_MDA Agent

Install Sybase_MDA

The first pre-requisite is that the Sybase_MDA feature be installed on the respective ASE. This feature is not automatically installed on all versions of Sybase ASE. A check the DBA can run is the query: “select * from master..monState”.

If the monitoring tables are not installed in your Adaptive Server (12.5.1 or later), have the Sybase DBA for the respective ASE follow the steps to install the tables listed in the Addendum at the end of this section.

For versions 15.x, there is no need for loopback and installmontables.

Configure Sybase_MDA

The Sybase_MDA feature has numerous parameters to both turn on and turn off specific metrics and determine the amount of memory the ASE will set aside for these metrics.

Performance monitoring how has the ability to enable the user to set the per_object_statistics flag to off.

Configure ports

Callback collections require communication between the Foglight Management Server and the Sybase server.  Ensure that the port used by the Sybase host server is open between the Sybase host and the Foglight Management Server.

Sybase 'mon_role' assigned

The Sybase login defined in the Foglight agent property for the respective agent must have the “mon_role” assigned. This is also applicable to the ‘sa’ login.

Command to execute via ISQL or other client tool:

grant role mon_roleto_<logon_name>

Sybase Adaptive Server Pre-requisites: Sybase_RS Agent

The Sybase_RS agent requires separate common logins to be created for the Replication Server, the RSSD data server, the Primary data server, and the Replicate data server.

• Replication Server - Create a user with no special permission for each Replication Server being monitored.
• RSSD data server - Create a login for RSSD data server. Create a user with the same login name for the RSSD database. This user should be a member of the rs_systabgroup.
• Primary data server - Create a login with the replication_role in each Primary data server.  Create a user with the same login name for the Primary database.
• Replicate data server - Create a login in each Replicate data server.  Create a user with the same login name for the Replicate database. This user should have select permission for the rs_lastcommit table.

Note: Refer to the Sybase_RS "Setting Connection Details" topic in the Managing Sybase Database Systems online help for more information.

Addendum

Preparation of the ASE version 12.5.1 or later for Foglight Cartridge for Sybase 5.9.3.10

Install MDA

If the monitoring tables are not installed in your Adaptive Server (12.5.1 or subsequent release), have the Sybase DBA for the respective ASE follow these steps to install the tables.

First, a server named “loopback” must be included in sysservers before installing the scripts for the MDA tables. Proxy tables for the monitoring tables are not created by default when you configure Adaptive Server. The tables are created in the second step using the installmontables script that is included in the Adaptive Server install (located in the $SYBASE/ASE-12_5/scripts directory).

1. Create a loopback server entry in ISQL:
   1. Logon to Ada.
   2. Execute:

      sp_addserver 'loopback', null, <ASE server name> go

2. Execute the installmontables script located in the $SYBASE/ASE-12_5/scripts directory (%SYBASE%/ASE-12_5/scripts for Windows) using ISQL:

   isql –Usa –P<sa password> -S<server name> -n –i%SYBASE%/%SYBASE_ASE%/scripts/installmontables

Adaptive Server Enterprise configuration parameters

Sybase_MDA agent requires the following configuration for it to run correctly and gather the specified data for the Foglight Management Server.
The values shown for the following parameters are the minimum required values that the Foglight Cartridge for Sybase 5.9.3.10 needs for proper data collection and reporting. Any of these parameter values could be increased if necessary. (You can copy, paste, and execute the following script into an ISQL or other client session.)

sp_configure "statement cache size" <size_of_cache>
go
sp_configure "errorlog pipe max messages",1000
go
sp_configure "max SQL text monitored",256
go
sp_configure "sql text pipe max messages",3000
go
sp_configure "statement pipe max messages",3000
go
-- Flags
sp_configure "enable stmt cache monitoring" , 1
go
sp_configure "enable literal autoparam" [0|1]
go
sp_configure "enable monitoring", 1
go
sp_configure "sql text pipe active", 1
go
sp_configure "errorlog pipe active", 1
go
sp_configure "per object statistics active",1
go
sp_configure "statement statistics active",1
go
sp_configure "statement pipe active",1
go
sp_configure "wait event timing",1
go
sp_configure "SQL batch capture",1
go
sp_configure "process wait events",1
go

The following tables list proprietary Sybase flags and the Sybase_MDA agent tables dependent upon them. If any of the settings do not have values that fall in the recommended value range, data collection will issue complaints and fail to successfully collect; indicating that some MDA table collection was canceled as a result of the flags being set incorrectly. To prevent these alerts from occurring, use the appropriate Data Management properties to disable the collection that is failing to collect. Below is a listing of Sybase_MDA agent tables and the configuration settings they depend on:

Additional resources

Additional information is available from the following:

• Online product documentation (http://documents.quest.com/ProductsAZ.aspx#F)
• Foglight Community https://www.quest.com/community/products/foglight/

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe.

This release has the following known capabilities or limitations: The server will be enabled for Global Operation, but not localized to any particular locale.

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About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit https://www.quest.com/company/contact-us.aspx/.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

• Submit and manage a Service Request.
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• Engage in community discussions.
• Chat with support engineers online.
• View services to assist you with your product.

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