Foglight® Experience Monitor 5.8.1

Release Notes

November 2017


Welcome to Foglight Experience Monitor

New in this Release

Resolved Issues and Enhancements

Known Issues

Third Party Known Issues

Upgrade and Compatibility

System Requirements

Product Licensing

Getting Started with Foglight Experience Monitor

About Us


Welcome to Foglight Experience Monitor

Foglight® Experience Monitor is a comprehensive appliance-based solution that empowers organizations to effectively manage, troubleshoot, and optimize all components of the service delivery chain under their control. With our turn-key, self-contained computer system, customers gain unprecedented visibility into the inner workings of their network infrastructure and the quality of the end user’s experience. The appliance provides concise, accurate information in real-time about component performance, systematic failures, and a wealth of other information.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about this Foglight Experience Monitor release. Review all sections before starting the installation.

Note: This hotfix also includes the bug fixes addressed by the previous Foglight Experience Monitor hotfix:


New in this Release

This release contains the following new features and updates:


Resolved Issues and Enhancements

The following is a list of issues addressed and enhancements implemented in this release.

Defect ID

Resolved Issue


Upgraded the curl and cur libs to version 7.50.3 to resolve the known vulnerabilities.


Improved FxM's ecrit log file to show Excessive Data Volume related information if this value changes.


The portal sometimes aggregates metrics from both probes, if two probes have been set as the HA mode.


Upgraded OpenSSL to version CVE 2016 2107 to resolve OpenSSL oracle padding vulnerability.


Fixed issue where some siteminder agents were blocked when initializing SMA API.


Fixed issue where netcat command was removed in Foglight Experience Monitor release 5.8.0.


Fixed issue where users were unable to run command ethtool in Foglight Experience Monitor release 5.8.0.


Improved the SiteMinderAgent log to the show debugging information related to siteminder operations.


Improved FxM's log file to show the IP address of the server that uses Diffie-Hellman as key exchange encryption.

Issues resolved in fxm_5-8-0-2017022401_laurel64.pkg hotfix

Defect ID

Resolved Issue


Extra siteminder sites got deleted even if only one site was selected in the portal-probe environment.


Fixed issue where a popup dialog opened but without returned values after clicking Verify Settings in the SiteMinder Configuration page.


Fixed issue where FxM was failed to send scheduled reports to email receivers.


Site with the script tag was not being escaped properly in the resource list.

Issues resolved in fxm_5-8-0-2016092201_laurel64.pkg hotfix

Defect ID

Resolved Issue


Fixed issue where users were unable to run tcpdump directly in the shell.


Fixed vulnerability due to CURL/LIBCURL UP TO 7.50.0 0 - CVE-2016-5419.



Updated msrsdeftool to override MaxObjects and TTL for a single category.


Fixed issue where upgrading from version 5.7.0 to version 5.8.0 failed, due to SiteMinder integration.


Fixed issue where users were unable to add monitoring for IP addresses of type xx.xx.xx.255 (submark /22).


Fixed issue where a slow probe/portal network connection was causing holes in reports, due to configuration loading time.


Fixed issue where the remote syslog did not work after configuring the syslog server IP on Network Settings page.


Fixed issue where the console was capturing traffic, but the auto-discovery functionality was not working correctly.


Permanent cookies contain sensitive session information.

Fix: The cookie itself cannot be eliminated, since it is used to identify the user. In order to address this security concern, customers must shorten the session cookie lifetime, by editing the session.cookie_lifetime setting in the php.ini file. The following is an example where the session.cookie_lifetime is set to expire in 5 minutes:

session.cookie_lifetime = 300

To edit the php.ini file:

  1. Go to the shell through the console program.

  2. Go to the /etc/ecrit directory.

  3. Restart all applications in the console program after making the change.


Fixed issue where the Body parameters were accepted in queries.

Issues resolved in the fxm_5-8-0-2016051201_laurel64.pkg hotfix


Defect ID

Resolved Issue


Fixed cross-site scripting issue on the Foglight Experience Monitor web console login page.


Known Issues

The following is a list of issues known to exist at the time of this release.


Defect ID

Known Issue


After enabling SSL and then disabling SSL access, the FxM web console cannot be logged in, regardless with HTTP or HTTPs protocol.

Workaround: Clear the browser's cookie, and then log into the FxM web console with HTTP protocol.


Retain configured IPs and ports when changing appliance IP.


Column headers in table in PDF report crowded.


Server Auto-Discovery shows no servers with low traffic.


Details link on Server Auto Discovery page brings up wrong server information.


Subnets over 18 Hangul characters in length exceed the Subnet field limit of 64 characters in the Session database.

Workaround: When using Far East characters, limit subnet names to eight characters.


Third Party Known Issues

There are no known third party issues specific to this release of Foglight Experience Monitor.


Upgrade and Compatibility

Upgrade the Appliance Software

Download upgrades from the Quest Support Portal ( and install them using the following procedure.

Important: If you are upgrading Foglight Experience Monitor to version 5.8.1, you must also upgrade Foglight Experience Viewer to version 5.7.0.


To install an upgrade:

  1. Log into the FxM web console as an administrative user.
  2. Open the Upgrade page by navigating to Help > Upgrade on the top menu.
  3.  In the Upgrade Appliance section of the Upgrade page, click Browse and locate the upgrade .pkg file on your local hard drive.
  4.  Click Upload to upload the package to the appliance.
    The uploading process is complete when the Install button appears.
  5. Click Install to start the update process during which the package is decompressed, decrypted, and then installed into the proper locations on the appliance.

Important: The Log page is displayed until the upgrade installation process requires all system applications to stop. Consequently, the web console will not be available and the system may be offline for a period of 30 minutes to 3 hours. Do not reboot the appliance during the upgrade. When the console program is available during the database upgrade process, you can log in to see the progress of the upgrade. When the web console login page becomes available, the upgrade is complete.

Note: The upgrade file must have a .pkg extension, otherwise you will receive an error message.


For detailed upgrade information, see the Foglight Experience Monitor Installation and Administration Guide.

Upgrade Path

The following table shows the version upgrade path that you can take from one version of Foglight Experience Monitor to another. Source Version refers to the current Foglight Experience Monitor that you have installed. Destination Version refers to the highest version of Foglight Experience Monitor to which you can upgrade.


Source Version

Destination Version














Foglight Experience Monitor 5.8.1 is compatible with:


System Requirements

This section provides the hardware specifications for Foglight Experience Monitor systems.


The Foglight Experience Monitor appliance supports SUSE Linux® Enterprise Server.

The following table provides information about the Dell appliance hardware configurations supported in this release.

Note: This data is subject to change. To get the latest information, go to Dell's Website and search for your specific hardware.


PowerEdge™ R730

Configuration Details


PowerEdge™ R730


2 x Intel® Xeon® E5-2640


128 GB (8 x16 GB)


8 x 1TB 7.2K RPM SATA 6Gbps 3.5in

PCIe Cards

4 x8 PCIe Slots + 2 x16 PCIe Slots

Power Supply

Dual, Hot-plug, Redundant (1+1)

Total Input Power

495 watts


Quest continues to support Foglight Experience Monitor on the following Dell PowerEdge™ appliances. However, these appliances are no longer available for purchase.


PowerEdge™ R720

Configuration Details


PowerEdge™ R720


2 x Intel® Xeon® E5-2640


32 GB (8 X 4 GB)


4 x 1TB 7.2K RPM Near-Line SAS 3.5in

PCIe Cards

4 x8 PCIe Slots + 2 x16 PCIe Slots

Power Supply


Total Input Power

222 watts

Airflow Rate

16 cubic feet per minute

Total Weight

65 pounds

Total Input Current

2 amperes

Declared A - Weighted Sound Power Level

4.7 bels

Air Temperature Rise

45.1 F

Final Platform Support Notice

Support for FxM 5.6.x versions has been discontinued as of March 27, 2016, and FxM 5.7 is in Limited Support status as of March 18, 2017. Customers running these versions of the product are encouraged to upgrade their systems to the latest FxM version.


Product Licensing

Your appliance should arrive with a commercial license key previously configured, but there may be circumstances in which only a temporary 90-day license key was installed. If your appliance has a temporary license key, you need to purchase and activate a commercial license key. Contact your Quest Sales representative about purchasing a license.

Important: If a temporary key is allowed to expire, the appliance agent stops collecting data until a valid key is provided, and any attempt to log in to the web console leads you to the Setup Wizard. Previously collected data is retained.

Activating a Purchased Commercial License

To activate a purchased license during setup:

  1. Launch the Setup Wizard and follow the instructions until you reach the Appliance License page.
  2. Verify that the License Type is Temporary.
  3. Contact Quest Support to request a commercial license, and specify the Host Id key.
  4. After you receive the new license, cut and paste it into the License Key box (not the Host Id box).
  5. Click Next.

To activate a purchased license at any time:

  1. Navigate to the System Information page, and click Change the license for the appliance.
  2. Verify that the License Type is Temporary.
  3. Contact Quest Support to request a commercial license, and specify the Host Id key.
  4. After you receive the new license, cut and paste it into the License Key box (not the Host Id box).
  5. Click Submit.


Getting Started with Foglight Experience Monitor

Contents of the Release Package

The Foglight Experience Monitor 5.8.1 release package is a software update to existing appliance installations.

The release package contains the following components:

Installation Instructions

For first-time installation and configuration information of a single FxM Dell PowerEdge™ appliance and a single FxV Dell PowerEdge™ appliance (configured for Server/Archiver), see the Foglight Experience Monitor Quick Installation Guide.

For detailed information about installing and configuring Foglight Experience Monitor appliances, see the Foglight Experience Monitor Installation and Administration Guide.

Additional resources

Additional information is available from the following:


This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.


About Us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation™.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:


Copyright© 2017 Quest Software Inc.

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